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Ordered six specialty candelabra bulbs and only four arrived. I contacted customer service three times over two weeks trying to get the missing bulbs replaced and kept getting generic automated responses. Finally got a human on the phone who said they'd reship but I'm still waiting. Very frustrating experience.
The website looked professional and the prices seemed good, but my order sat in processing for eight days before it even shipped. I needed these bulbs urgently for a rental property and had to buy elsewhere anyway. When I tried to cancel, they said it was already fulfilled. The communication was terrible throughout.
I ordered what was listed as dimmable LED bulbs and they buzz loudly on my dimmer switch. I checked the compatibility specs on their site and my dimmer was listed as compatible. When I reached out, they basically said it was my problem and offered a 10% discount on a future order. Not helpful at all.
The wholesale pricing looked attractive but the minimum order quantities are very high and not clearly disclosed on the product pages. I only found out after adding to cart. Also, when the order finally arrived, the color temperature on the bulbs was noticeably off from the spec sheet. My client was not happy.
Ordered a bulk pack of LED A19 bulbs for our small business. The light output was significantly lower than the lumens listed on the product page. We verified with a light meter. When I contacted support with this data, I was told to refer to the product description which was exactly the problem. Very disappointing response.
The website search filters are confusing and I ended up ordering the wrong base type by mistake. Partly my fault but the product images were misleading. The bigger issue is that when I called to fix the order before it shipped, they said it was already in the warehouse queue and couldn't be modified. Customer service felt very rigid.
Ordered specialty grow lights listed as full-spectrum and what I received were clearly not full-spectrum based on the output. The spectrum chart on the product page bore little resemblance to what I tested. Support told me the listing was accurate and suggested I was measuring incorrectly. I've been doing this for ten years, I know how to read a meter.
The prices look good until you get to checkout and see the shipping costs. For a $30 order I was charged nearly $14 in shipping which completely negated any savings. There's no free shipping threshold that I could find. I've seen smaller specialty retailers offer better shipping deals. The bulbs themselves were fine but I won't be back due to the fees.