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Absolute disaster from beginning to end. The quote I got online was completely different from what they charged me. I was told the job would take two hours max and it took nearly five, so the final bill was more than double what I budgeted. The movers were slow and spent more time on their phones than working. I will never use this company again and I've warned everyone I know.
They broke my 65-inch TV during the move. It was working perfectly before and when we unpacked it the screen was completely cracked. I have photos showing it was undamaged before the move. Filed a damage claim and they offered me $75 for a $900 television. The customer service rep was dismissive and rude. This company does not take responsibility for their mistakes.
Scheduled a pickup window of 8am to 10am. Nobody showed up. I called at 10:15 and was told the crew was 'running behind.' They finally arrived at 1:30pm with no real apology. I had taken the entire day off work for this. The actual junk removal was fine but the complete disregard for my time is unacceptable. I don't understand how this company has good reviews anywhere.
These guys lost a box of my belongings. Not damaged — lost. An entire box with photo albums and sentimental items is just gone. They deny any knowledge of it and the customer service team has been completely useless. I've been going back and forth with them for over a month. The loss is irreplaceable. I'm heartbroken and furious. Avoid this company.