The Business Lighting Experts

Ordered what was listed as in stock and got a shipping notification saying my order would be delayed two to three weeks. No prior warning, no option to cancel easily, and when I finally reached customer service I was on hold for over 25 minutes. The agent was polite but couldn't actually do anything to expedite my order. I needed these bulbs for a renovation project with a deadline. I ended up canceling and paying more at a local store just to stay on schedule. Won't be back.

I placed an order for 20 bulbs for my small retail shop and after a week of no movement on the tracking number I reached out. Turns out the order had been lost by the carrier and nobody had proactively contacted me. I run a business and needed those bulbs. The reshipment took another six days. By the time everything arrived I had already sourced alternatives locally. The refund for my inconvenience was a $5 coupon. That felt pretty insulting for a $140 order that caused real business disruption.