TopRiding

Absolute disaster. My power was cut off without any prior warning even though I had made a payment. Spent two days without electricity in the middle of summer. When I finally got someone on the phone they admitted it was their error but took another full day to restore service. Completely unacceptable.

Worst utility company I've ever dealt with. Scheduled a technician to come out between 8am and noon. Nobody showed up. Called and was told the appointment was rescheduled without anyone notifying me. Took another week to get a new appointment. My business lost a whole day of work because of this.

TopRiding disconnected my service by mistake, apparently mixing up my address with a neighbor's. I understand mistakes happen but the way it was handled was awful. No apology, no urgency, and I had to wait 36 hours to have power restored. I have elderly parents living with me. This was a serious safety issue.

I enrolled in paperless billing and their system never sent me a single email notification. I only found out I owed three months of bills when I got a late notice in the mail. Completely defeats the purpose of going paperless. My credit score took a hit because of their system failure.

They charged my bank account twice in the same billing cycle and it caused an overdraft. When I called, the rep was dismissive and told me the refund would take 10 to 15 business days. I had to call my bank directly to dispute the charge. TopRiding never even sent an apology. Absolutely terrible.