Very disappointed with my experience. The security cameras they installed started having connectivity issues within two weeks. I called support and was put on hold for over 40 minutes. When someone finally answered, they scheduled a follow-up visit that didn't happen. I had to call again to reschedule. The product itself seems fine when it works, but the after-sale support is terrible.
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The sales process was smooth and the quote was competitive, but the actual installation left a lot to be desired. Two of my four cameras were installed at angles that barely cover what I needed them to cover. When I pointed this out, the technician seemed annoyed and said it was the best placement given the wiring. Nobody offered to come back and reassess. Frustrating experience.
I chose Biogreenclean based on good reviews online but my experience was below average. The smart lock they installed malfunctioned after a firmware update and I was locked out of my own home for two hours. Tech support walked me through a reset over the phone but the process took forever. A security company should have a faster resolution protocol for lockout emergencies. Very stressful.