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The website looked professional and the prices seemed good, but my order sat in processing for eight days before it even shipped. I needed these bulbs urgently for a rental property and had to buy elsewhere anyway. When I tried to cancel, they said it was already fulfilled. The communication was terrible throughout.
Placed a wholesale order worth over $400 for a small hotel renovation project. Half the order was wrong items, the other half had three bulbs shattered in transit due to clearly inadequate packaging. Getting a refund has been a nightmare. I've been going back and forth with their support for six weeks now and still haven't been made whole.
I ordered what was listed as dimmable LED bulbs and they buzz loudly on my dimmer switch. I checked the compatibility specs on their site and my dimmer was listed as compatible. When I reached out, they basically said it was my problem and offered a 10% discount on a future order. Not helpful at all.
The product itself was fine but the shipping experience was poor. My order was supposed to arrive in five days and took twelve. No proactive communication from Bulbs.com, I had to chase down the tracking information myself. For the price they charge for shipping, I expected better. Product quality was okay but nothing special.
Ordered smart bulbs that were advertised as compatible with Google Home. They are not. Spent hours troubleshooting and eventually confirmed through their own support chat that the compatibility info on the product page was outdated. They acknowledged the error but refused a full refund, only offering store credit. Completely unacceptable.
The wholesale pricing looked attractive but the minimum order quantities are very high and not clearly disclosed on the product pages. I only found out after adding to cart. Also, when the order finally arrived, the color temperature on the bulbs was noticeably off from the spec sheet. My client was not happy.
I've now had two separate bad experiences with this company. The first time bulbs arrived broken. The second time I received completely the wrong product. Both times their customer service response was slow and dismissive. I only came back because I couldn't find the specific bulb elsewhere. I won't be giving them a third chance.
Mixed experience. The selection on the website is genuinely impressive and I found what I needed. But the checkout process is clunky, and I was charged for expedited shipping that clearly was not applied to my order. Getting the shipping charge refunded took multiple emails. The product itself was fine once it arrived.