Crazy for Ewe

Ordered online and it took nearly three weeks for my package to arrive with no tracking updates for the last ten days. I emailed twice and got one automated response and then silence. When the yarn finally showed up, one of the skeins was a completely different colorway than what I ordered. I get that small shops get busy, but basic communication shouldn't be this hard. The yarn quality itself is fine, but I won't be ordering online again.

The website advertised a sale on DK weight yarns but when I got to the store none of the sale items were actually available. The staff said they'd sold out online and forgot to update the site. That's understandable once, but I called ahead specifically to ask if they had the yarn in stock and was told yes. Wasted a 45-minute round trip. Inventory management needs serious work.

Signed up for a knitting workshop that was advertised as suitable for intermediate knitters. When I arrived, the instructor started from absolute zero — casting on, holding needles, everything I already knew. When I mentioned I was intermediate, I was told the class description was being updated and that this session was actually a beginner class. No one emailed to let registrants know. I paid $45 for two hours of watching someone teach people how to hold yarn.

I subscribed to the monthly box for three months and cancelled after the second box arrived with the exact same brand of yarn as the previous month, just in a different color. For the price point — nearly $65 per box — I expected more variety and discovery. The third box never arrived at all, and when I reached out I was told there was a fulfillment delay but was given no timeline. I had to initiate a dispute through my credit card company to get a refund.