This company is an absolute nightmare to deal with. I hired them for editing services on my business book and what I received back was barely touched. There were still grammatical errors on the first page that I had flagged in my original notes. When I complained, they offered a re-edit but the second version was even worse. The editor clearly didn't read the manuscript carefully at all. I wasted over $1,200 and ended up hiring a freelance editor from another platform to fix the mess. Stay far away.
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I was sold a premium marketing package for my thriller novel and the results were essentially zero. They claimed they would submit my book to book clubs, bloggers, and newsletter features. What I actually got was a handful of low-quality blog posts on sites with no real traffic and a social media post that had fewer than 20 likes. When I asked for a performance report, the document they sent was full of vague metrics and no real data. I genuinely believe they just ran a few automated posts and called it a campaign.
I feel genuinely deceived by this company. I was promised a dedicated author success coach as part of my package, but after the first introductory call, that person became completely unreachable. I left voicemails, sent emails, and even used the chat function on their website with no meaningful response for weeks at a time. My book was eventually uploaded to Amazon with the wrong author bio and a typo in the subtitle. Getting them to fix it took another three weeks of back and forth. This is not what a professional publisher looks like.