Fresh Maryland Crab & Seafood

Really disappointed with my recent order. I paid a premium price for a dozen large crabs and what showed up were clearly medium at best. Three of them were dead on arrival and smelled off. I contacted customer service and was told I'd get a partial refund but it's been two weeks and nothing has hit my account. Not worth the hassle for the price they charge.

I placed a bulk order for my seafood restaurant expecting consistent quality since they advertise themselves as a premier supplier. Half the shrimp were undersized compared to what was listed and the snow crab clusters had a strong ammonia smell right out of the package. I've worked in the food industry for 15 years and I know when seafood isn't fresh. Won't be using them as a supplier again.

The website makes everything look so appealing but the reality was a letdown. My order of steamed crabs arrived with several that were clearly underweight and hollow. The seasoning was also completely different from what I remember getting from Maryland crabs before — very bland and almost like they skimped on it. Paid way too much for what I received.

Ordered a combo pack of crab cakes and shrimp as a birthday treat for myself. The shrimp were rubbery and clearly had been frozen for too long. The crab cakes were edible but tasted more like bread than crab. For the $120 I spent including shipping I expected something special. This felt like grocery store quality at a premium price. Very disappointing.

The ordering process online was fine but everything after that was a mess. Package arrived a day late and was left on my porch in 95-degree heat without any notice. The crabs were obviously no longer safe to eat. I understand shipping has risks but a simple delivery notification or signature requirement would have prevented this. Customer service offered no real solution.

I specifically asked through their chat before ordering whether their crab was caught fresh that week. They said yes. When my order arrived, the crabs had a slightly musty smell that you only get from seafood that's been sitting a while. I've been eating Maryland crabs my whole life so I know the difference. The flavor was also flat. Not what they advertised at all.

I hate writing negative reviews but I feel like people need to know. The snow crabs I ordered were mushy — which is a sign they've been frozen, thawed, and refrozen. The texture was unpleasant and nothing like what fresh crab should taste like. The website claims everything is fresh but that is simply not what I received. Wasted $95 on a disappointing meal.