Personalized Crystal Plaques & Awards

Really disappointed with this experience. I ordered two matching plaques for a business award ceremony and one of them arrived with the wrong name engraved on it. When I contacted customer service it took four days to get a response, and then they wanted me to ship the incorrect plaque back at my own expense before they'd send a replacement. The ceremony was in three days. Ended up having to scramble and find something locally. Poor communication and slow resolution.

Ordered art supplies including some specialty engraving compounds and crystal mounting hardware. The engraving compound was completely dried out when it arrived, clearly old stock. The mounting hardware was fine but the packaging was flimsy and one of the small screws was missing from the set. For the price I paid I expected better quality control. Requested a replacement for the dried compound and was told they'd offer me store credit instead of a refund. Not impressed.

Bought crystal blanks and some engraving films from the art supply side of the site. The crystal blanks were okay but the engraving film was completely the wrong type — I ordered matte finish and received glossy. When I reached out they acknowledged the error but said they were out of matte and could only offer a partial refund. The partial refund amount they offered was less than half the item's cost. Feels like they just want to keep your money.