TopRiding

I enrolled in paperless billing and their system never sent me a single email notification. I only found out I owed three months of bills when I got a late notice in the mail. Completely defeats the purpose of going paperless. My credit score took a hit because of their system failure.

After a storm, our neighborhood had an outage for almost four days. I understand outages happen but the communication from TopRiding was nearly nonexistent. Their outage map wasn't updated and we got conflicting restoration estimates every time we called. Other utilities in the area had their customers back up in 24 hours.

They charged my bank account twice in the same billing cycle and it caused an overdraft. When I called, the rep was dismissive and told me the refund would take 10 to 15 business days. I had to call my bank directly to dispute the charge. TopRiding never even sent an apology. Absolutely terrible.

The initial setup process was a nightmare. Multiple departments gave me conflicting information about what was needed to connect service at my new home. It took almost three weeks to get power turned on when I was told it would take three to five days. Not a great first impression at all.

I requested a senior discount that TopRiding advertises on their website. The rep I spoke to had never heard of it and after being put on hold for 20 minutes I was told it wasn't available in my area even though their site doesn't mention any geographic restrictions. Feels like false advertising to me.