Triple Mountain Model Horses

I've ordered from Triple Mountain twice now and both times had issues. The first time the wrong item was sent, and this time the item was missing from the box entirely — just packing peanuts. I'm not sure what's going on with their fulfillment process but it needs serious attention. Getting a refund was a hassle both times.

The website shows items as in stock that apparently aren't. I ordered two models and was only notified a week later that one was unavailable. By then my credit card had already been charged for both. The refund for the missing item took over two weeks to process. Communication throughout was minimal and unhelpful.

Bought a model horse listed as 'mint condition' and it arrived with a hairline crack on the base and some fading on the mane. That is not mint condition by any definition. Customer service argued with me about whether the flaw was significant. I collect these seriously — condition matters. I won't trust their grading descriptions again.

Ordered a handful of Breyer stablemates as stocking stuffers for my nieces. Everything arrived on time and the horses were exactly as shown on the website. My only small complaint is that one of the bags had a tiny nick in the box corner, but the model inside was totally fine. Overall a great experience and the girls loved their gifts. Would order again.

Decent selection and fair prices, but the checkout process on their website is outdated and clunky. I had trouble applying a coupon code and the cart reset on me twice. Also, the product descriptions could be more detailed — I had questions about scale that weren't answered anywhere on the page. Could be a great store with some website improvements.

I ordered a model that was listed as 'near mint' and when it arrived, it had a clearly visible rub mark on the left shoulder and some yellowing on the legs. That is not near mint — that's at best 'good' condition. I emailed with photos and was offered a partial refund of $8 on a $67 purchase. That doesn't feel right for a condition misrepresentation. Really disappointed in the grading standards here.

I spent over $120 on two models that were advertised as limited editions. When they arrived, they were the same standard releases I could find anywhere. When I pointed this out, I was told the listing was correct and I was wrong. The lack of accountability here is really something. I left a review on their site and it was never published.

Shipping took almost four weeks for a domestic order. No updates were provided during that time. When I reached out I was told it was a carrier delay, but when I looked up the tracking it hadn't even been picked up until day 12 after my order. The model arrived fine but I'll never order from here again if I need something in a reasonable timeframe.