Core company details visible to potential customers.
Filter feedback by rating to isolate strongest and weakest experiences.
I'm really disappointed. I spent a lot of money on roman shades for four windows and two of them don't hang evenly. When I called to report the issue, I was told a technician would contact me within 48 hours. That was two weeks ago and I've heard nothing. The shades themselves look okay but the lack of follow-through on quality issues is unacceptable.
I had a consultation and was excited about the process but things went downhill after I placed my order. My assigned coordinator changed twice and nobody informed me. I had to chase down updates constantly. When the shades arrived, one was damaged. The replacement took forever. I expected much more for the premium price point.
I had high hopes after reading reviews online but my experience was underwhelming. The sales consultant was great but after placing my order I felt forgotten. My shades arrived with a broken slat, and while they did eventually replace it, the whole process took over a month of follow-up calls. Not worth the hassle at this price level.