Extremely disappointed. I ordered a nettle tincture and a nervine blend based on the glowing reviews and spent over $60. The nettle tincture smelled off — almost musty — and the nervine blend was so weak I couldn't tell any difference from plain glycerin. I reached out to ask about their extraction process and never got a response. After three follow-up emails over two months I gave up. I don't know if I got a bad batch or if this is standard, but I won't be spending money here again.
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I ordered a customized herbal consultation package from their store and it was a frustrating experience start to finish. Scheduling took forever because they don't have a clear booking system, and when the consultation finally happened it felt rushed and generic. The recommendations I received were the same things I could have Googled myself. I also bought two of the recommended tinctures which were expensive, and I noticed no benefit after using them consistently for six weeks. Really disappointed for what I paid.
Ordered an echinacea tincture and some elderberry for immune support. The tincture arrived with no batch date, no harvest info, nothing. For an herbal medicine store that charges premium prices I expect at least some transparency about when and how things were made. The elderberry also looked questionable — dark and clumped together. I tossed both out of caution. When I asked for documentation on their production practices through their contact form I got zero response. Really poor experience.
Terrible experience with their online herb shop. I ordered over $80 worth of herbs and the package was delivered to the wrong address according to the tracking. When I contacted Oshala Farm they told me to take it up with the postal service, which felt like a complete brush-off. After weeks of back and forth with both parties I never received my herbs or a refund. I understand shipping issues happen but a reputable company should stand behind their orders. I'm out $80 and have nothing to show for it.
I placed an order in early November hoping to receive it as a gift for myself before a wellness retreat in late November. The website said 5 to 7 business days for shipping. It's now been five weeks and my order has still not arrived. The tracking number they provided stopped updating after day two. I've sent four emails and used the contact form twice. I have received one automated response and nothing else. At this point I've disputed the charge with my credit card company. Absolutely unacceptable.
Spent nearly $100 on herbal medicine products and deeply regret it. Three of the five items I ordered were backordered but the website showed them as in stock when I purchased. I wasn't notified of this until I followed up two weeks later asking where my order was. They shipped the two items they had and said the rest would follow. That was six weeks ago. The two items I did receive were fine — nothing special — but the overall experience has been a complete mess. Save your money and find a more reliable supplier.