Core company details visible to potential customers.
Filter feedback by rating to isolate strongest and weakest experiences.
Disappointed with the service I received. The technician showed up two hours late with no apology and seemed rushed the entire time. After the boiler service, my system was making a new noise it wasn't making before. When I called to report it, I was told someone would call me back and nobody ever did.
Absolutely terrible experience. They quoted me one price for the gas installation and then added nearly 40% more to the final bill with charges that were never discussed upfront. When I questioned it, the person on the phone was dismissive and rude. Would never use or recommend this company.
Had my boiler serviced and within three weeks it broke down completely. The engineer clearly missed something major during the inspection. Getting anyone to take responsibility has been a nightmare. I ended up calling another company to fix it properly. Very frustrating experience overall.
The gas installation took three visits to complete because they kept showing up without the right parts. Each visit required me to take time off work. The communication from their office was terrible and nobody seemed to know what was going on. I would not hire them again under any circumstances.
The technician who came out seemed competent enough but the whole experience was let down by poor customer service. I waited over a week for a callback to even schedule the boiler service. On the day, they gave me a four-hour arrival window which is just not acceptable in today's world.
I hired L & P for a gas installation and the work failed the safety inspection. I had to pay another contractor to come in and redo sections of the work. When I contacted L & P to discuss this, they denied any fault and refused to offer any refund. Shocking lack of accountability.
My boiler service was rushed and incomplete. The engineer was at my house for less than 20 minutes and didn't even check the pressure relief valve. When I asked about it, he said it was fine without actually looking at it. I don't feel confident the system was properly serviced at all.
Middling experience overall. The gas installation work was done adequately but the team left quite a mess behind and didn't seem to care. I also had trouble getting an itemized invoice even after requesting one twice. There are probably better options out there for the same price.