Safe Streets

Just wrapped up a full security upgrade with Safe Streets and I'm genuinely impressed. We replaced an old outdated system from a different company and the difference is night and day. Everything is integrated — cameras, door locks, smoke detectors, carbon monoxide sensors — all through one app. The installer was thorough and even caught a wiring issue from the previous system that could have caused problems down the line. The new system looks clean and modern and works flawlessly. Worth every penny.

I really wanted to like Safe Streets but my experience has been frustrating from the start. The installation took nearly twice as long as quoted and the technician left a mess behind, including a hole in my drywall that was never patched. I called to complain and was told someone would follow up within 48 hours. That was three weeks ago. The system itself works okay but one of the window sensors keeps throwing false alarms in the middle of the night. I've had the police show up twice unnecessarily. I'm now considering switching companies.

Worst customer service experience I've had with any company in years. I've been trying to cancel my contract for two months and every time I call I get transferred around and put on hold for 30 to 45 minutes. Nobody seems to know how to process a cancellation. I was also charged an early termination fee that was not clearly disclosed when I signed up. The system itself was mediocre at best — the app crashed constantly and the camera resolution was much lower than what was advertised. Do yourself a favor and look elsewhere.

The sales process was smooth and the rep was very convincing, but once they had my signature things went downhill. The installation appointment was rescheduled twice without much notice. When the technician finally came, he seemed unfamiliar with the equipment and had to call someone for help multiple times. One of the cameras was installed at the wrong angle and pointing mostly at the sky. When I asked him to fix it, he said it was fine and left. I've since had to hire someone else to reposition it. Disappointed overall.

I am beyond frustrated with Safe Streets. I signed up for a three-year monitoring contract and was told I could cancel with 30 days notice. When I tried to cancel after 18 months due to a job relocation, they told me I owed over $400 in early termination fees. The contract language was buried in fine print and the sales rep never mentioned it. The monitoring itself was unreliable — there were at least four times the alarm triggered and nobody called me. What am I paying for? Complete scam in my opinion.

Mixed feelings about Safe Streets. The equipment itself is decent and the installation was done correctly. However, the customer support leaves a lot to be desired. I had a billing discrepancy where I was charged twice in one month and it took six phone calls and a month and a half to get the refund processed. The monitoring is reliable but the app is clunky and freezes regularly on my Android phone. I also feel like I'm paying for features I don't use. It's an okay service but not great.

The system has been more trouble than it's worth. Within the first two months, the main panel lost connectivity twice and I had to reset everything manually. The instructions in the manual are vague and the online support chat is basically useless — they just copy and paste generic responses. When I finally got someone on the phone, they walked me through a fix that lasted about a week before the same issue came back. For the price I'm paying I expected something much more reliable. Still looking for a resolution.

I specifically asked before signing if my neighborhood had reliable enough internet for the system to work properly. The sales rep assured me it would be fine. It has not been fine. The cameras go offline regularly, sometimes for hours at a time. The monitoring center has called me multiple times due to connectivity errors that trigger false alerts. I've had to put my dogs in another room to avoid stress from the noise. Tech support has come out twice and the problem persists. I'm locked into a contract I desperately want out of.