Safe Streets

My experience with Safe Streets has been average at best. The installation was fine and the technician was polite. But the monthly cost has crept up twice since I signed on — small increases that weren't clearly communicated. When I called to ask about it, I was told it was in the terms of service. Maybe so, but a heads-up would have been nice. The system works most of the time but I've had a couple of sensor malfunctions. Nothing catastrophic but for a security company you'd hope for a higher standard of reliability.

I moved into a new apartment and signed up with Safe Streets because they had a promotion running. In hindsight I should have read the reviews more carefully. The doorbell camera they installed stopped working after about six weeks. Getting a replacement required three calls, two emails, and waiting nearly three weeks for a technician. During that time I had no functioning doorbell camera at all. The replacement works now but I have zero confidence it won't happen again. The support team is polite but completely ineffective at actually solving problems.

This company sold me a system that was completely wrong for my property. I live on a rural lot with limited cellular signal and the system relies heavily on cellular backup. Nobody asked about my location or signal strength during the sales process. The system barely functions and the monitoring center can't reach me half the time. I was told the only fix is to upgrade to a more expensive plan with different hardware — which of course costs more money. I feel like I was set up to fail just to be upsold. Avoid.