Whidbey Island Seafood Company

Horrible customer service experience. I placed an order and never received a shipping confirmation. After four days I reached out and was told my order had been lost in their system. They said they would rush a replacement but wanted me to pay the shipping again. I refused and asked for a full refund. It took 12 days and multiple follow ups to finally see the refund on my card. Complete waste of time.

The product descriptions on the website are misleading. I ordered what was described as fresh wild-caught salmon but received what was clearly a previously frozen product. The texture was completely different from fresh salmon. When I pointed this out the customer service rep was dismissive and said the listing clearly stated it could be frozen at peak freshness. That disclaimer was buried in tiny text. Feel like I was deceived.

Shipping to New Mexico seems to be a problem for this company. Both times I've ordered the delivery was delayed and the dry ice situation was borderline. The seafood was technically still cold but barely. The flavor was decent once cooked but I expected more for almost $80 in shipping fees. I might order again only if they can guarantee two-day delivery. Right now it doesn't feel reliable enough.

We signed on as a wholesale account and the initial terms sounded great. But the invoicing has been a mess from the start. We've been double charged twice and had to chase them down both times to get corrections. The seafood quality itself is acceptable but the administrative side of working with them is a headache. Our accounts payable team is frustrated and we're evaluating other suppliers.

I placed an order as a gift for my father's birthday and paid for expedited shipping. The package arrived three days late, well after his birthday, and the seafood was in poor condition. The gift note I included was missing entirely. When I complained I got a generic apology email and a 10 percent off coupon for a future order. I don't want a coupon, I wanted my father to receive a nice birthday gift. Very disappointing.